Refund policy

Return & Refund Policy

At Moriah Atelier, every pair is thoughtfully crafted with care and attention to detail. We want you to love your purchase. If you're not completely satisfied, we're here to help.

Due to the unique nature of our reclaimed textiles, slight variations in pattern and texture are part of the character and craftsmanship of each piece and are not considered defects.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must:

Be unworn and unused
Be in their original condition
Be returned in the original packaging
Include all original tags and accessories

Items showing signs of wear, damage, or alteration cannot be accepted for return.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

Approved refunds will be processed to your original method of payment within 5–10 business days. Please note that your financial institution may require additional time to post the refund.

Original shipping charges are non-refundable.

Exchanges

If you require a different size, we offer exchanges subject to availability. Exchange requests must be made within 14 days of delivery.

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us within 48 hours of delivery if you receive a defective, damaged, or incorrect item. We will work quickly to resolve the issue otherwise refunds will be forfeited.